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FREE SHIPPING ON ALL UK & EU ORDERS OVER £100

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Made in London, England, We are committed to producing sustainable products with minimal impact on the environment. Our candles are made from natural and soy wax, which is biodegradable, and vegan friendly. We use premium grade fragrance oils with no additives, dyes or preservatives and lead free wicks help provide a greener footprint. All our packaging is responsibly produced by suppliers who follow ethical and sustainable practices. Our candle jars can be upcycled and reused as beautiful glass tumblers to store things in. How can we help you?

FAQ

We offer top grade soy wax blend. Our blend ensures a clean burn with an excellent scent throw to give you the best experience.

No. All of our wicks are made of cotton and are lead free.

Our fragrances are continually being reinvented, as it is our mission to make our products with the safest, most beneficial and highest quality ingredients all produced and developed here in the UK. Our candles are 100% safe and fragrance beautifully.

These spots are caused by wax shrinkage. Wax naturally constricts when it is cool and expands when it is warm, so the spots aren’t wet spots, it is what occurs when the wax pulls away. This has absolutely no effect on the burn time of the candle or its ability to fragrance well.

By using a top grade specially formulated soy wax blend, we hope to eliminate any uneven burning or ‘tunneling’. There are however ways to help reduce an uneven burn on your candle at home. Just make sure that when you first light your candle you have trimmed the wick is to at least 1cm. Upon its first burn, make sure that the wax melts all the way to the edge. Wax has a ‘memory’ and if you only allow a small pool of wax to melt, it will only burn to that diameter in the future. Take some time out to enjoy your candle on its first burn and it will burn evenly forevermore!

All our products at ALARAN leave our premises with the correct legal labels on them. These are called CLP labels and they contain common safety symbols as well as safety directions for added assurance

Deliveries - Standard

Details Price
Standard Delivery UK & Ireland (below £100, 1-3 working days) £5.00
Standard Delivery UK & Ireland (above £100, 1-3 working days) FREE
Standard Delivery Europe (below £100  1-3 working days) £15.00
Standard Delivery Europe (above £100, 1-3 working days) FREE

Orders placed before 12:00pm (GMT) midday Monday – Friday will be processed and dispatched within 2 days UK and Europe*.

Deliveries - International

International deliveries (countries other than The United Kingdom, Ireland and Europe)

Details Price
International delivery USA and Canada (3-7 working days) £25.00
International delivery Rest of the World (3-7 working days) £35.00

International delivery will be via DHL. Depending on the size and weight of your order a courier may be used instead, and a signature upon delivery may be required.

Delivery charges are based on the country we are shipping to, this will be calculated as you proceed through our checkout.

*Delivery price and time varies on International location

TAXES & DUTIES

Deliveries within the EU will incur no import or export duties. Some international deliveries may be subject to customs, legal and regulatory restrictions. To comply with local legislation, you or the recipient may be required to pay additional taxes, fees, levies, or import duty on ALARAN‘s purchases.

You will be responsible for all applicable taxes including import charges for orders to overseas countries. We shall not be liable for such charges. Please contact the relevant customs office to check if these apply.

Return & Exchange

At ALARAN, our products are carefully inspected before they are shipped. Due to the nature of our products, used candles cannot be returned or refunded. However, we will replace or refund products damaged during shipment if photographic proof of damage is submitted to us within 7 days of delivery.

You may also exchange your product for another candle of the same size and price within 14 days of purchase. The buyer is responsible for shipping cost on all return items.

In the event the package is damaged during shipping you may return your unused candle(s) for a full refund of your purchase price, less shipping and handling within 14 days of delivery. Please contact us at info@alaran.co.uk for further details.