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Terms & Condition

OUR AGREEMENT

These terms and conditions (the “Terms”) are the terms which apply when you use the website https://www.alaran.co.uk. By using any part of this website, completing your customer registration with us and/or placing an order on the website you agree to be bound by the Terms. Any reference to “we”, “us” or “our” in these Terms is a reference to ALARAN and any reference to “you” or “your” means you, the user of the website.

CHANGES TO THESE TERMS

We reserve the right to change or modify these Terms at any time where it is necessary in the course of our business to do so, including for legal, regulatory or security reasons. We will notify you of substantial changes to these Terms, but we encourage you to review the Terms when purchasing any products or services to ensure that you agree to the proposed way in which we will deal with you. If you do not agree to any changes, then please do not use our website. Any changes are effective immediately upon posting to the website. Any changes made after you have placed an order will not affect that order unless we are required to make the change by law.

If you have any questions, concerns or comments about our Terms, please contact our Customer Services Department,  info@alaran.com and they will be happy to help you.

YOUR USE OF THIS WEBSITE

By accepting the Terms you confirm that all information and details provided by you to us (including on registration) are true, accurate and up to date in all respects.

You agree that in using the website, you will not: (i) use the website in any way that causes, or is likely to cause the site or access to the site to be interrupted, damaged or impaired in any way; (ii) use the website for any purpose that could damage the name of ALARAN or impair the goodwill or reputation associated with our brand; (iii) use the website for criminal, fraudulent or illegal activity or in any manner which would cause harm or distress to any third party; (iv) access or attempt to access the accounts of other users or attempt to penetrate the website security measures; nor (v) use the website for any purpose other than for your own personal use.

We reserve the right to suspend, restrict or terminate your access to the website at any time without notice if we have reasonable grounds to believe that you have breached any of these restrictions or if we suspect fraudulent account activity or behavior.

While we will take all reasonable steps to ensure a fast and reliable service, we do not guarantee that your use of this website will be interruption or error free and we will not be responsible for any disruption, loss of or corruption of any material in transit, or loss of or corruption of material or data when downloaded onto any computer system.

Cookies Policy

If you use our website, we may place and access certain cookies on your computer or device. These may be first party cookies (placed by us and used only by us) or third party cookies. You can enable privacy settings in your browser to restrict tracking cookies. Because we respect “do-not-track” privacy settings, those who opt-out may show open and click activity but will not have activity tracked. For more details, please refer to our Cookies Policy.

Privacy Policy (including Treatment Privacy Policy)

All personal information that you provide us will be managed in accordance with all applicable laws and regulations. Further detail as to how we use your personal information is set out in our Privacy Policy. This information is managed in accordance with our Treatment Privacy Policy.

MAKING AN ORDER

Once you have submitted an order for goods, you will receive an e-mail confirming receipt of your order (the “order confirmation”). You will receive a further e-mail from us once the goods have been dispatched from our warehouse; at this point a binding contract will be concluded between us.

Product description and packaging

The images of the products on our website are for illustrative purposes only. The packaging of the product may vary from that shown in images on our website.

If we cannot accept your order

If we are unable to accept your order, we will inform you of this and will not charge for the product. This might be because the product is out of stock, because of unexpected limits on our resources which we could not reasonably plan for, because we have identified an error in the price or description of the product or because we are unable to meet a delivery deadline that you have specified.

Making changes to your order

Please note we are unable to cancel or amend your order during peak promotional periods.

If you wish to change or cancel an order please contact our Customer Services Department, info@alaran.com as soon as possible. If you wish to make a change, we will let you know if the change is possible and about any changes to the price of the product, the timing of supply or anything else which would be necessary as a result of the requested change and ask you to confirm whether you wish to go ahead with the change. We may change the product to reflect changes in relevant laws and regulatory requirements.

INTERNATIONAL CUSTOMERS

Customers from outside the UK can purchase products from this website; payment must be by credit card and must pay in pounds sterling unless otherwise specified. Please refer to (Delivery) for information regarding the international delivery charges.

PRICE

All prices are quoted in pounds sterling and are inclusive of VAT (as may be prescribed by law from time to time), unless otherwise specified. Posting and packing prices may be charged in addition to the price of any goods. Please refer to (Delivery) for further information regarding the delivery charges.

ALARAN’s exquisite range of luxury home fragrances are designed to stimulate different emotions and to enhance your mood. The signature collection includes “Amber Wood”, “Fleur De Poire”, “Wild Musk” and “Tuscan Garden”. ALARAN candles are hand poured in small batches using the traditional artisan techniques of delicately blending custom fragrances with top grade soy wax blends. Our collection is made and packaged in London, England, and we use natural and soy wax, which is biodegradable, and vegan friendly. We use premium grade fragrance oils with no additives, dyes or preservatives and lead free wicks help provide a greener footprint.